This document should be read together with any applicable proposal, order, product terms and linked policies for your pCube Software Solution service.
Scope of this policy
This policy applies to personal information processed through pCube Software Solution websites, contact forms, quotations, customer support, software products and managed services. A project agreement or product-specific notice may provide additional information for a particular service.
Information we collect
We may collect your name, business name, designation, phone number, email address, billing details, project requirements, support communications and information you choose to provide. Our website may also receive basic device, browser, IP address, referral, usage and security log information.
How information is collected
Information may be received directly from you through forms, email, phone, meetings, registrations, orders and support requests; automatically through essential website technologies and server logs; or from authorised representatives, public business sources and service partners where lawful.
Purposes of processing
We use information to respond to enquiries, prepare proposals, create and manage accounts, deliver projects, process payments, provide support, protect systems, prevent misuse, improve services, maintain business records and comply with legal obligations. We do not sell personal enquiry information.
Consent and lawful use
Where consent is required, you may withdraw it by contacting us; withdrawal does not affect processing already completed lawfully. We may also process information where necessary to perform a requested service, meet a legal obligation, protect legitimate interests or respond to security and fraud concerns.
Cookies and analytics
Our website may use essential cookies and limited analytics to keep pages working, remember preferences, understand traffic and improve performance. Browser settings can be used to restrict cookies, although some features may then work differently.
Sharing and service providers
Information may be shared only as reasonably necessary with authorised staff, hosting providers, payment processors, communication vendors, professional advisers, implementation partners or government authorities. Providers are expected to handle information for the agreed purpose and under appropriate safeguards.
Storage, retention and deletion
We retain information only for the period reasonably needed for service delivery, support, security, accounting, legal compliance and dispute management. Retention periods vary by record type. Information may be securely deleted, anonymised or archived when it is no longer required.
Security safeguards
pCube Software Solution uses reasonable administrative, technical and organisational measures designed to protect information against unauthorised access, alteration, loss and misuse. No internet transmission or storage system can be guaranteed completely secure, and customers must also protect their credentials and devices.
Your privacy requests
Subject to applicable law and identity verification, you may request access, correction, updating, withdrawal of consent, deletion or information about the handling of your personal data. Some records may need to be retained where required for legal, security, contractual or accounting purposes.
Children and third-party links
Our business services are not intentionally directed to children. Customers must not provide a child’s personal information without proper authority and legally valid consent. Links to external websites are governed by their own privacy practices, which pCube Software Solution does not control.
Contact and grievance support
For a privacy question, correction or grievance, email info@pcubeweb.com with your name, contact details, relevant service and a clear description of the request. We may ask for reasonable verification before acting on a request.