This document should be read together with any applicable proposal, order, product terms and linked policies for your pCube Software Solution service.
Product order and plan
The selected quotation, order, invoice or subscription plan defines the product, permitted users, branches, modules, storage, transaction limits, term, fees and included support. Features not expressly included may require a separate order and charge.
Account access and licence
Subject to timely payment and these terms, pCube Software Solution grants a limited, non-exclusive, non-transferable and revocable right to use the product for the customer’s internal business purpose during the active term. No ownership of the underlying product or source code is transferred.
Administrators and credentials
The customer is responsible for authorised users, role permissions, password security and activity conducted through its accounts. Credentials must not be shared outside authorised personnel. Suspected compromise must be reported promptly so reasonable protective action can be taken.
Customer data and configuration
The customer owns or controls the data it uploads and is responsible for its legality, accuracy, backup, permissions and instructions. Product output depends on the data and configuration supplied. pCube Software Solution may process customer data only as needed to operate, secure and support the product.
Acceptable product use
Products must not be copied, resold, sublicensed, reverse engineered, used to violate law or third-party rights, overloaded through abusive automation, or used to introduce malicious code. Attempts to bypass account, plan, security or usage controls are prohibited.
Integrations and third parties
Payment gateways, messaging providers, app stores, APIs, cloud platforms, maps and other integrations are subject to third-party terms, approval and availability. Changes or outages in an external service may affect functionality and are outside pCube Software Solution’s direct control.
Updates and product changes
We may release fixes, security updates, interface improvements and feature changes. Reasonable changes may be made to maintain security, compliance, performance or technical viability. Material plan changes will be communicated where commercially practicable.
Support and service availability
Support channels, response targets, maintenance and service levels depend on the purchased plan or written agreement. Scheduled maintenance, emergency security work, internet failure and third-party disruption may temporarily affect availability.
Fees, taxes and renewal
Product fees, applicable taxes, usage charges and renewal dates are stated in the order or invoice. Unless otherwise agreed, access may be restricted when payment is overdue. Renewal pricing and third-party charges may change with advance notice where practicable.
Suspension and termination
Access may be suspended for overdue payment, unlawful or harmful use, security risk, plan abuse or material breach. On expiry or termination, product access may end and data may be retained or deleted according to the applicable plan, written agreement and legal requirements.
Intellectual property
The product, interface, software, documentation, trademarks, workflows, templates and improvements remain the property of pCube Software Solution or its licensors. Feedback may be used to improve products without transferring confidential customer information.
Warranty and liability
Products are provided according to the agreed plan and applicable law. Except for express written commitments, no guarantee is made that every product will be uninterrupted, error-free or suitable for every intended purpose. Liability is subject to the accepted agreement and the general Terms & Conditions.