This document should be read together with any applicable proposal, order, product terms and linked policies for your pCube Software Solution service.
Policy scope
Refund eligibility depends on the purchased service, accepted proposal, delivery stage, payment status, committed resources and third-party costs. A signed proposal, invoice or product-specific term takes priority where it contains a different written refund arrangement.
Discovery, consultation and setup fees
Fees for discovery, consultation, audit, onboarding, configuration, data preparation, training and setup are generally non-refundable once the related work, reservation or preparation has started because time and resources have already been committed.
Custom development projects
Advance and milestone payments reserve capacity and fund work performed. If a project is cancelled, pCube Software Solution will review completed work, approved milestones, committed resources and non-cancellable costs. Any eligible balance, if applicable, is calculated only after these amounts are deducted.
Accepted or delivered work
No refund is normally available for work that has been approved, published, deployed, downloaded, handed over or used in production. A verified defect within the agreed scope will first be handled through reasonable correction or re-performance, subject to the applicable support terms.
Subscriptions and renewals
Subscription fees cover access for the purchased billing period and are generally non-refundable after activation or renewal. To prevent the next charge, a cancellation request must be received before the renewal date and within any notice period stated in the plan.
Hosting, domains and third-party charges
Domain registration, hosting, cloud resources, SSL, messaging credits, licences, marketplace fees, payment gateway charges and other third-party purchases are non-refundable once ordered, activated or committed unless the provider issues a corresponding refund.
Digital products and licences
Downloaded software, activated licences, issued credentials and delivered digital files are generally non-refundable. If access cannot be provided due solely to a verified pCube Software Solution error, we may provide replacement access, correction, service credit or another reasonable remedy.
Duplicate or incorrect payments
A verified duplicate payment or excess amount received in error may be refunded to the original payment method after reconciliation. Payment gateway, bank and statutory deductions may affect the final amount where they are not recoverable.
How to request a review
Email info@pcubeweb.com with the customer name, invoice number, payment date, amount, service, reason and supporting evidence. Requests should be submitted promptly and must come from the customer or an authorised representative.
Review and decision
We will verify payment records, delivery status, communications, completed work and applicable terms. Approval, rejection, service credit or adjustment will be communicated after review. Submission of a request does not guarantee a refund.
Approved refund timing
An approved refund is initiated to the original payment method where practicable. Processing time depends on the bank, gateway and payment method and may take additional business days after pCube Software Solution completes the instruction.
Taxes, credits and chargebacks
GST and other tax adjustments are handled according to applicable law and valid documentation. Customers should contact us before raising a chargeback so the matter can be reviewed. Fraudulent or unsupported disputes may result in suspension and recovery of reasonable costs.